Effective Date: Jan 2026

At Escroc, our escrow service is designed to protect both buyers and sellers by ensuring funds are only released when the agreed transaction is completed.

1. Escrow Service Fees

Service fees charged by Escroc are generally non-refundable once an escrow transaction has been successfully created and processing has begun.

2. Transaction Cancellation

If both the buyer and seller agree to cancel a transaction before the seller has fulfilled the order, the escrowed funds will be returned to the buyer, less any applicable processing fees where permitted.

3. Failed Payments

If a payment fails or cannot be processed, any collected funds will be refunded to the original payment method according to the payment provider's processing times.

4. Disputed Transactions

If a transaction enters dispute, funds will remain securely held until the dispute has been investigated and resolved. Refunds or releases will be made based on the outcome of the investigation.

5. Unauthorized Transactions

If you believe your account has been used without authorization, contact Escroc immediately. We will investigate the matter and take appropriate action where applicable.

6. Fraudulent Activity

Escroc reserves the right to suspend transactions, withhold funds, or deny refunds where fraud, abuse, or violations of our Terms of Service are suspected.

7. Refund Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.

8. Non-Refundable Charges

The following are generally non-refundable:

Escroc service fees after transaction processing has begun

Third-party payment processing fees

Currency conversion fees

Charges resulting from violations of our Terms of Service

9. Contact Us

If you have questions about a refund or believe you are entitled to one, please contact our support team through the Escroc Help Center or our official support email.

By using Escroc, you acknowledge and agree to this Refund Policy.